• customer service,  non-fiction,  relationship

    Rant of the day

    Okay, call me old fashioned but is it too much to ask to have a real person check you out at the grocery store? I know every business is looking to cut costs but I don’t see the savings. By the time I attempt to scan each item (3-4 times because the little bar code doesn’t register), look up and punch in produce codes, and enlist the one real checker’s help in entering coupon codes, and show her my ID for the bottle of wine, I could have gone through the line with the human checker 3 or 4 times. Let’s think about other “service” industries where we wouldn’t appreciate…